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Terms
& Conditions
Customer Responsibilities:
An adult (18 years or older) must
be present during the entire service call. If the technician arrives at the scheduled
time, and no adult is present, or if the adult leaves
prior to the service being completed, the technician
will leave and you will be subject to the stated service
charges. You must type in all passwords for security
purposes. You are responsible for any data migration to
a new PC or hard drive. Data transfers are available for
an additional fee. For installations of new PC's or
hardware upgrades, you are responsible for the removal
of any packing materials or trash.
Tasks that Must Be Completed
Prior to Service:
Please back up all vital data
files prior to service being performed. East Bay
Computer is not responsible for lost data. Any hardware
devices, components, peripherals, software, or cabling
needed for the install must be purchased and supplied by
customer. If network connectivity is desired for
multiple devices, you must supply device (router, hub,
modem, or switch) with adequate number of ports to
support the required number of devices. ISP/Internet or
home network connection must be activated and working
properly prior to any related install. All
computers to be networked must be virus and spyware free
and all devices being connected must meet the minimum
system requirements and be in good working
condition. All equipment being
installed must be located in the general area where the
install is taking place. The technician must be given
immediate access to the equipment so the service call
can begin as scheduled. You must provide adequate
environment (power, space, etc.) for the scheduled
service. You are responsible for providing power cords
and surge protectors. You must have available all
legally licensed software and media that may be
required.
Service Warranty:
East Bay Computer warranties its
workmanship for a period of 7 days from the service
date. This includes issues with the configured
installation set up by the technician. East Bay Computer
is not responsible for issues due to modifications to
settings,
new software upgrades or installations, ISP connection
issues, relocation, virus or spyware issues, or
misuse. Additional trips not covered by the warranty
will be subject to charges.
Satisfaction Guarantee:
If you're not satisfied with the
service we provided and you notify us within the 7-day
warranty period, we will work with you to remedy the problem at
no additional cost to you.
Minimum System Requirements for
Networking:
Please check to see that your
computer meets these minimum system requirements:
- Operating system: Windows 98 or
newer
- Available disk space (on each
PC): 10MB or more
- Available memory (on each PC):
32MB or more
- CPU speed: w/o broadband,
100MHz; broadband, 233MHz
- Passwords for operating system,
ISP, and existing router (if applicable) must be available
- Windows CD and restore CD must be available with key code at the time of
installation
- A broadband or cable connection
must be active before the technician arrives;
satellite-delivered broadband is not eligible for
this service
- All computers to be networked
must be virus and spyware free and all devices being
connected must be in good working condition
- Internet connection, router and
primary PC must be in the same room
- East Bay Computer is not
responsible for lost data; please ensure you have
backed up your important data prior to any service
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