Terms & Conditions

Customer Responsibilities:

An adult (18 years or older) must be present during the entire service call. If the technician arrives at the scheduled time, and no adult is present, or if the adult leaves prior to the service being completed, the technician will leave and you will be subject to the stated service charges. You must type in all passwords for security purposes. You are responsible for any data migration to a new PC or hard drive. Data transfers are available for an additional fee. For installations of new PC's or hardware upgrades, you are responsible for the removal of any packing materials or trash. 

Tasks that Must Be Completed Prior to Service:

Please back up all vital data files prior to service being performed. East Bay Computer is not responsible for lost data. Any hardware devices, components, peripherals, software, or cabling needed for the install must be purchased and supplied by customer. If network connectivity is desired for multiple devices, you must supply device (router, hub, modem, or switch) with adequate number of ports to support the required number of devices. ISP/Internet or home network connection must be activated and working properly prior to any related install. All computers to be networked must be virus and spyware free and all devices being connected must meet the minimum system requirements and be in good working condition. All equipment being installed must be located in the general area where the install is taking place. The technician must be given immediate access to the equipment so the service call can begin as scheduled. You must provide adequate environment (power, space, etc.) for the scheduled service. You are responsible for providing power cords and surge protectors. You must have available all legally licensed software and media that may be required.

Service Warranty:

East Bay Computer warranties its workmanship for a period of 7 days from the service date. This includes issues with the configured installation set up by the technician. East Bay Computer is not responsible for issues due to modifications to settings, new software upgrades or installations, ISP connection issues, relocation, virus or spyware issues, or misuse. Additional trips not covered by the warranty will be subject to charges.

Satisfaction Guarantee:

If you're not satisfied with the service we provided and you notify us within the 7-day warranty period, we will work with you to remedy the problem at no additional cost to you.

Minimum System Requirements for Networking:

Please check to see that your computer meets these minimum system requirements:

• Operating system: Windows 98 or newer
• Available disk space (on each PC): 10MB or more
• Available memory (on each PC): 32MB or more
• CPU speed: w/o broadband, 100MHz; broadband, 233MHz
• Passwords for operating system, ISP, and existing router (if applicable) must be available
• Windows CD and restore CD must be available with key code at the time of installation
• A broadband or cable connection must be active before the technician arrives; satellite-delivered broadband is not eligible for this service
• All computers to be networked must be virus and spyware free and all devices being connected must be in good working condition
• Internet connection, router and primary PC must be in the same room
• East Bay Computer is not responsible for lost data; please ensure you have backed up your important data prior to any service