Service Rates

East Bay Computer has over 25 years of computing experience and is standing by to assist you. Expert help is available for your home or business, at your location or ours. We offer a full range of computer and networking services to both residential and commercial customers.

On-site Rates

• Residential*   $75 / hour
• Non-Profit      $75 / hour
  
• Commercial   $100 / hour 

There is a 1-hour minimum charge for on-site service. We bill by the 1/4-hour thereafter.

* Includes home offices for the self-employed.

In-Shop Rates

We charge affordable fixed rates for many common in-shop services (e.g diagnostic, tune-up, virus removal) and offer pick-up and delivery service* to some areas. Please call for details.

Emergency Service

We can provide emergency service typically within 24 hours of your call. Additional charges may apply.

Service Charge

Service charge is added ONLY to the first hour (for on-site service) or per trip (for pick-up/delivery service*) and is based on your location as follows:

* Pick-up & delivery service is currently available in Bristol county. Additional fees may apply.

If you have any questions or concerns regarding our services, or if you don't see your required service listed above, please call 401-289-2131 and we'll be happy to talk to you.

TERMS & CONDITIONS

1. An adult over the age of 18 must be present while technician is on-site.
2. Customer is responsible for backing up vital data prior to service being performed. East Bay Computer is not responsible for lost data.
3. Computer must be easily accessible at time of appointment.
4. Customer is responsible for licensed operating system software and restore software, if needed to complete a repair
5. Parts and software purchased for repair are subject to their individual warranty as applied by the manufacturer.
6. Microsoft Windows® 98 operating systems may require additional configuration charges.
7. Changes in appointments should be made at least 24 hours in advance.
8. East Bay Computer reserves the right to rearrange or cancel appointments but will make every effort to accommodate customer's first choice of date and time.
9. Additional charges apply for required (or optional) parts and/or hardware and software upgrades needed to complete the requested service.
10. East Bay Computer guarantees the workmanship of the requested service for 14 days following the date the service was performed. Subsequent reconfiguration or changes and modifications to the computers or products serviced void the labor warranty.
11. Unless specified in a contract agreement, East Bay Computer does not bill for services. Payment must be made at the completion of the service call.

Prices are subject to change without notice. Please see our complete Terms & Conditions