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Questions
& Answers
Don't see your question
listed? Go here
and ask us!
Where
are you located?
Our office is located in Barrington, at 237 New Meadow
Road, suite #4 on the second floor. Office visits are by appointment
only.
Will you
come out to my home or office?
Yes! Quick and reliable on-site service is our
specialty. We also offer pickup and delivery service to some
areas—please refer to our Services &
Rates page for details.
Can I
drop my computer off?
Absolutely. Please call 401-289-2131 for details.
What
do I need to bring when I drop off my PC?
For desktop PC's you need only bring the system itself
(AKA "the box") and the discs that came with the computer. For laptops
you must bring the system discs as well as the power adapter.
What
should I do to prepare for a service call?
A person at least 18 years old must be present during
the entire service call. You should backup your data before we
arrive—we are not responsible for lost data resulting from
services rendered. If necessary, we can backup your data as an
additional service. Additionally, our technician must receive access to
your residence/office, full access to the computer(s) and/or
peripheral(s) to be serviced, and a safe working environment. Please review our Terms & Conditions
for details.
Do
you guarantee your service?
Yes. We guarantee our work for a period of 14 days from
the service date. If you're not satisfied with the service we provided
and you notify us within the 14 day period, we will work with you to
remedy the problem at no additional cost to you. Please review our Terms & Conditions
for further details.
What are
your business hours?
Our regular business hours are Monday-Friday
9:00AM-5:00PM.
Do you
work evenings or weekends?
Evening and weekend service calls are available on a
case-by-case basis. Please call 401-289-2131 to set an appointment.
When
do I pay for services?
Payment must be made upon completion of the service
call. We do not offer billing services.
What
forms of payment do you accept?
We accept cash, checks, and credit card payments.
Do
you service Macintosh?
It depends. We can help with setting up newer Macs running OS X. We can
help if you're switching from a PC to a Mac. We can get your email and
internet set up. We can help with basic tutoring. We can help with
software installations and transferring files from your old PC.
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